Hosted Microsoft CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
- Opportunity Management
- Sales Process Management
- Pipeline Optimization
- Quote Generation
- Order Management
- Sales Force Management
- Sales Literature
- Direct E-mail
- Auto-response e-mail
- Searchable Knowledge base
- Marketing Campaigns
- Customer and Lead lists
- Qualify Lists
- Campaign Templates
- Campaign Execution Tracking
- Marketing Information Tracking
- Automated Routing and Queuing